Required skills

communication skills to

determine and confirm information using questioning and active listening as required

liaise with others share information listen and understand

develop an awareness of relevant stakeholders

use language and concepts appropriate to cultural differences

numeracy and IT skills to

perform calculations related to achieving required outcomes

use computer applications word processing spreadsheet database to assist in achieving required outcomes

access and update records electronically

use internet information

literacy skills to read and interpret documentation from a variety of sources and record and consolidate relevant related information

research and analysis for accessing and interpreting relevant information

effective interpersonal skills

organisation skills including the ability to plan and sequence work

assessment and problem solving skills

relationship building skills

research and analytical skills

teamwork skills for working with relevant stakeholders

Required knowledge

relevant industry codes of practice

organisation policies and procedures

relevant personal injury legislative and regulatory requirements

relevant personal injury management systems

terminology used for workers compensation personal injury classifications and treatment

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

apply knowledge of the personal injury sector and relevant personal injury legislation industry regulations and codes of practice

access information relating to personal injury legislation

identify the impacts of an injury to an injured person

undertake consultations with stakeholders

Context of and specific resources for assessment

Assessment must ensure

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment technology software and consumables

access to organisation records

access to organisation policies and procedures

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

Guidance information for assessment

Stakeholders may include:

Relevant personal injury and rehabilitation Acts, regulations and codes of practice may include Commonwealth, State and Territory:

Relevant personal injury management authorities may include:

Sources of information may include:

Different types of injuries suffered by workers may include:

Relevant parties may include: